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Customer Service

Shipping & Delivery
  1. Unless otherwise agreed orders are shipped by first class ordinary post or by private carrier service. If seller agrees to any other method of delivery the additional cost shall be payable by buyer.
  2. Any dates quoted for delivery of the goods are approximate only and seller shall not be liable for any delay in delivery of the goods howsoever caused. Time for delivery shall not be of the essence unless previously agreed by seller and buyer in .writing. 

  3. Where the Goods are to be delivered in installments, each delivery shall constitute a separate contract and failure by seller to deliver any one or more of the installments in accordance with these conditions or any claim by buyer in respect of one or more installments shall not entitle buyer to treat the contract as a whole as repudiated. 

  4. If seller fails to deliver the goods for any reason other than any cause beyond seller's reasonable control or buyer's fault, and seller is accordingly liable to buyer, seller's liability shall be limited to the excess (if any) of the costs to buyer (in the cheapest available market) of similar goods to replace those not delivered over the price of the goods. in case of non-delivery or shortages, buyer must notify seller in writing within ten (10) working days. In case of receipt of damaged goods the receipt should be signed damaged and seller must be notified in writing immediately. Buyer must refuse parcels delivered in a damaged condition. 

  5. If buyer fails to take delivery of the goods or fails to give seller adequate delivery instructions at the time stated for delivery (otherwise than by reason of seller's fault) then, without prejudice to any other right or remedy available to seller, seller may:

           (a) store the goods until actual delivery and charge buyer for the reasonable costs (including insurance) of storage; or 

           (b) sell the goods at the best price readily obtainable and (after deducting all reasonable storage and selling expenses) account to buyer for the excess over the price under the contract or charge buyer for any shortfall below the price under the contract.

Privacy & Security
We hereby grant to you a non-exclusive, non-transferable, limited licence to download the selected eBook online once.You may:(a) use the eBook and browse and search the content within the eBook(b) download and the Content to a storage device or devices under your exclusive control, solely:
(i) to internally display such Content; and/or
(ii) to quote excerpts from the Content by electronic cutting and pasting or other means into essays, theses, professional advice, papers, and other like documents created in the regular course of research, study, or supplying educational services;
You may not without our express prior written permission or as permitted by applicable laws:
(a) copy all or part of the eBook, save and except insubstantial portions and portions associated with your Notes and Annotations, onto a memory storage facility of any computer other than your own computer or mobile device;
(b) store or use Content in any database or other storage facility in either paper or electronic form which is intended for the storage and/or provision to its users of access to know-how;
(c) sell, license or distribute Content to third parties or use Content as a component of or as a basis for any material offered for sale, licence or distribution;
(d) copy, modify, alter, disassemble, de-compile, translate or convert into human readable form or reverse engineer all or any part of the Content;
(e). remove, alter, circumvent or tamper with any trademarks, copyright notices, copyright protection devices, disclaimers or other legal notices; or
(f) in any other way reproduce, copy, download, print, scrape, store, publish, transmit, re-transmit, transfer, communicate, distribute, disseminate, broadcast, circulate, sell, resell or other otherwise use the Content or any portion of the Content in any form or by any means.
Intellectual Property RightsYou acknowledge that all intellectual property rights, including copyright, trade marks, patents or rights to trade secrets in the eBook belong to us, and that your rights to use the eBook do not extend beyond the limited licence expressly granted in this Agreement.
Returns & Replacements
  1. Buyer shall in no circumstances be entitled to return any goods without consent of seller. Upon approval seller's return authorization number will be given which must be quoted. 

  2. Goods returned for credit must be in first class saleable condition and undamaged original packaging. 

  3. If Goods are returned through buyer's mistake, seller, if it accepts the returned goods, may make a fifteen (25%) deduction from the value of the credit note, by way of handling charge.

  4. Seller reserves the right, without prior notice, to discontinue any product or to change the design of a product as part of its product improvement programme. .
Shall be exclusively via the
Payment, Pricing & Promotions
All prices are as per the prices shown on the Product Page- no discounts will be entered into.

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Updating Account Information
All account information and its accuracy is the responsibility of the customer.